Part-Time Public Inquiries Assistant I

Position Details

Job Information Appointing Authority Summit County Executive Ilene Shapiro Bargaining Unit Department of Job and Family Services (AFSCME Local 2696) Department / Division Executive, Department of Job and Family Services Full Time / Part Time Part Time Regular / Temporary Regular Work Schedule Monday Friday, Hours will vary.

Some evening and weekend hours may be required. Job Description Under general supervision,performs customer service and mailroom processing related duties.

Performs general clerical duties. Updates information by entering data in computerized systems. Receives, scans and copies identification and any other appropriate forms and relevant documentation from clients and forwards to appropriate department.

Provides client with document receipt. Forwards incoming documents to appropriate worker / supervisor. Receives, prepares, and processes supporting documentation electronically.

Prepares correspondence and reports. Provides quality customer service. Assists with special projects as assigned. Performs other related duties as requested, assigned, or directed.

Required Qualifications Any combination of training and work experience which indicates possession of the skills, knowledge and abilities listed below.

Completion of secondary education with coursework in office practices and procedures and data entry techniques and one (1) year experience in an office environment, or equivalent combinations of training and / or experience as approved by the Department of Human Resources.

Preferred Qualifications Pre-Employment Testing Requirements Criminal Background Check, Pre-employment Drug and Alcohol Testing Work Environment Work Environment : The Work Environment characteristics described here are representative of those that an employee encounters while performing essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office environment and employee will regularly be exposed to normal hazards associated with an office environment.

The employee may experience a client’s anger and frustration, and close contact is possible in an unhealthy environment.

Physical Demands While performing the duties of this position, the employee may be required to travel to and access the various assigned work sites, other offices and agencies.

Job is physically comfortable. Typically requires sitting, walking, standing, bending, keying, talking, hearing, seeing and repetitive motions;

use hands to finger, handle, or feel.

• May occasionally be required to reach with hands and arms and climb or balance. The employee must regularly lift up to 10 pounds and occasionally lift and / or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.

Licensing / Certification Additional Information In all functions of this position the Employee must maintain confidentiality of client data, information and records.

• Job Duties Job Duty Name Customer Service Functions Description of Job Duty Reviews forms to ensure accuracy and completeness;
• Collects / requests verifications; *distributes applications to customers and appropriate work unit as necessary; *makes copies of verifications for clients;
• utilizes Ohio Benefits system to print income verifications for customers and enter journal notes *Receives clients, determines natures of business.
• issues appropriate forms upon request; *informs clients of general program information; *receives documentation from clients, copies, scans and forwards to appropriate department.
• Indicates developed after employment). Job Duty Name Mail Processing Functions Description of Job Duty Sorts, date stamps, and delivers mail;
• sorts and collates documents and delivers to appropriate work areas; prepares and maintains logs or other records; *scans documents and verifications, *receives and delivers incoming mail to various departments and facilities of the agency;
• picks up outgoing mail and sorts for in-house delivery or for mailing to outside agencies; *utilizing mail processing equipment, processes all outgoing mail (e.
• g. sorts, stamps, bundles, addresses, registers outgoing mail); bundles and packs mail into trays and / or bags; *operates postage machines and ensures correct postage is charged;
• opens, date stamps, sorts and processes incoming mail; *addresses or registers outgoing mail; *acts as liaison with U.S.

Post Office and other delivery systems (i.e. Fed Ex, UPS); *collects, sorts, and weighs all outgoing first class, registered, and certified U.

S. mail; *prepares mail for transport to external mail processing company; provides United Parcel Service (UPS) shipping and receiving duties for County departments;

computes and determines departmental mail processing charges; completes mail charge / billing forms; responds to telephone, counter, and departmental inquiries regarding mail rates, pick-up and delivery schedules, and additional Mail Center services.

• Job Duty Name Other Functions Description of Job Duty Presents self in a professional, ethical and culturally sensitive manner to co-workers, staff, other agency personnel, clients, partners, and the public;
• adheres to all policies and procedures (e.g. division, agency, county, federal and state); *attends meetings, conferences, workshops, seminars and training to remain current and knowledgeable on agency, provider, and program rules, policies, regulations, procedures and to receive information on available resources and requirements as directed;

assists with special projects as assigned; *demonstrates regular and predictable attendance.

Indicates developed after employment).