Staff Content Designer - Consumer Experience New York, New York, United States

Staff Content Designer - Consumer Experience

New York, New York, United States

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

The Consumer Experience (CX) org at StubHub is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. We're in search of a content design leader who can approach design through the lens of language—ensuring clarity, consistency, and user empathy throughout our product, fostering strong connections with our fans worldwide.

As the Staff Content Designer for Consumer Experience, you'll lead content strategy across key moments in the user journey—shaping how fansdiscover events, compare options, and feel supported every step of the way.You'll partner closely with product, design, engineering, and research to drive product strategy, set clear narratives, and craft content that's functional, human, and impactful.

This is a hands-on role for a strategic thinker and strong craftsperson—someone who brings structure to ambiguity, champions the role of language in product quality, and helps define how content design is practiced across teams. You'll play a key role in growing the discipline at StubHub, developing tools and processes to deliver high-quality content at scale.

If you're passionate about creating world-class user experiences for the exciting world of events, we would love to hear from you.

This is a hybrid work opportunity located in New York, NY or Los Angeles, CA. We have a 3-day in-office and 2-day remote schedule.

What You'll Do

• Define and evolve StubHub's content standards—including voice & tone, style guides, and integration with design systems—to systematically raise content quality and consistency across the product experience.
• Exercise strong product thinking—collaborating with design, product, and engineering to define product strategy and shape user experiences for business-critical initiatives.
• Lead content strategy and storytelling for key initiatives––shaping user flows, information architecture,in-product copy, and educational content.
• Drive the advancement and adoption of content creation tools and processes—including AI-assisted workflows—to improve efficiency and elevate quality at scale.
• Strengthen our localization approach to ensure clear and culturally attuned contentin every market and language we serve.
• Partner with key stakeholders across communications, paid marketing, legal, and business operations to ensure a unified voice across the StubHub ecosystem.
• Coach and guide other designers to grow their skills, elevate their work, and contribute to a strong culture of craft.

What You've Done

Mindset that excels at StubHub

What We Offer

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Salary Range

$170,000 - $240,000 USD

About Us

StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world from sports to music, comedy to dance, festivals to theater StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

For California Residents : California Job Applicant Privacy Notice foundhere

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

Create a Job Alert

Interested in building your career at StubHub? Get future opportunities sent straight to your email.

Accepted file types : pdf, doc, docx, txt, rtf

LinkedIn Profile

Website

Will you now or in the future require sponsorship for employment visa status (e.g, H-1B visa status) to work at StubHub?

This role requires a hybrid work schedule, with 3 days per week in the office at the specified location in the description. Are you willing, and able to work on this schedule for this role?

By submitting this application, I affirm that all statements and information provided in my application, resume, and any supporting documents are accurate and truthful to the best of my knowledge. I understand that any falsification, misrepresentation, or omission may result in disqualification from the hiring process or termination if employed.

I agree

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

How would you describe your gender identity? (mark all that apply) Select...

How would you describe your racial / ethnic background? (mark all that apply) Select...

How would you describe your sexual orientation? (mark all that apply) Select...

Do you identify as transgender? Select...

Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? Select...

Are you a veteran or active member of the United States Armed Forces? Select...

J-18808-Ljbffr