Solutions Manager

Solutions Manager

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.

How you can make a difference The Client Integration Solutions (CIS) Solutions Manager is responsible for ensuring and supporting the successful pre-implementation, implementation, and post-implementation of solutions, through process documentation, training, and project solutioning. This role demands a combination of technical expertise, strategic thinking, and strong interpersonal skills. The ideal candidate for the Solutions Manager role is someone who thrives in a dynamic and collaborative environment. They have a technical background combined with excellent consultation, communication, and project management skills. The individual is proactive, detail-oriented, and capable of driving both strategic and operational initiatives to enhance client satisfaction and organizational efficiency.

What you'll be doing

• Responsible for creating and maintaining Process and Procedure documentation for Client Integration Solutions.
• Develops, maintains, and delivers training sessions for Client Integrations Solution team members.
• Represent the organization in finalist meetings, providing demo assistance and showcasing product expertise, ensuring clients understand the value and functionality of the product.
• Engage in defining product or process improvements, considering impacts on operational activities.
• Support leadership, Principal Enterprise and Enterprise Solution Managers in development activities, focusing on skills expansion and coaching team members and engage in creative solutioning for operational impacts and consider extended impacts on marketing, documentation, operations, servicing, and client experience.
• Serve as a subject matter expert (SME) and mentor within the CSE (Customer Success Engineering) organization, offering consultation, client assistance, and research support.
• Provide resource support for Solutions Engineering with platform, product, and process expertise.
• Serve as SMEs to help drive custom workstreams and identify impacts on other areas of integration, including files, configuration, implementation lifecycle and timeline, scalability in the SMB (Small and Medium Business) space, and renewal considerations.
• Provide support on complex client or partnership implementations.

What you will need to be successful :