Credit and Accounts Receivable Manager

Job Description:

Location: Indianapolis, IN - 9045 River Rd Ste. 200, Indianapolis, IN 46240 (Hybrid)

Position Summary:

This is an exciting opportunity to play a key role in transforming our Credit and Accounts Receivable function and contributing to the continued success of our business.

Reporting to Director of Billing and Accounts Receivable, the Credit and Accounts Receivable Manager will have direct responsibility for all aspects of credit and accounts receivable team. The ideal candidate must be able to manage relationships both internally and externally. Must have strong management, problem solving, and customer service skills with the ability to work in a fast-paced environment. This role will suit a strategic thinker with a hands-on approach, a strong background in B2B credit management, and a proven track record of improving collections performance and credit risk processes.

Responsibilities:

• Manage and develop a team of Accounts Receivable Specialists, fostering a collaborative environment focused on achieving measurable results.
• Lead the transformation and professionalization of the credit and accounts receivable function, implementing best practices, controls, and automation where appropriate.
• Develop and execute credit and collections strategies to meet and exceed financial goals, including bad debt reduction.
• Conduct thorough credit assessments and proactively manage credit limits to minimize financial exposure within the organization.
• Work closely with customers to resolve credit-related issues, build strong relationships, and facilitate timely payments.
• Work with Regional Operations, Commercial, and Legal to address credit-related challenges and disputes and improve collections outcomes.
• Take appropriate action on overdue accounts, including recommendation of legal action.
• Analyze and make recommendations for bad debt adjustments and reserves.
• Other applicable duties and projects assigned by Finance Leadership.

Qualifications:

• Bachelor's degree in business or equivalent experience
• 5-10 years of business credit and accounts receivable experience
• Demonstrated understanding of Credit and AR metrics and data
• Strong systems knowledge – ERP/CRM tools (e.g. SAP, Oracle, Workday, Salesforce) and Credit tools (D&B, Moody’s, etc.)
• Strong understanding of credit risk, cash flow, and AR best practices