Client Implementations Manager
The Client Implementation Manager is responsible for managing projects to implement cash management products and services for American global clients. Cash Management products provide a wide range of solutions that help clients improve liquidity and cash flow and optimize their treasury and payment businesses. Examples include account opening, simple and complex liquidity structures, foreign currency exchange tools, disbursements, electronic banking tools, etc. The role will require heavy client interaction as well as coordination amongst all stakeholders, e.g., Sales, IT, QA, and Operations in order to manage and successfully complete the implementation.
What We Offer You
- A diverse and inclusive environment that embraces change, innovation, and collaboration
- A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
- Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
- Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
- Educational resources, matching gift, and volunteer programs
What You'll Do
Reports to the Head of Implementation and Service or respective team leadEnd to end management and execution responsibility of large projects comprised of various internal and external bank, technical, legal and client groups globallyDevelopment and maintenance of detailed project plans. Detailed deal tracking and reporting by employing standard project management tools, and Deutsche Bank's Internal tracking toolsMaintain functional & technical understanding of numerous back-end systemsIdentify and solve issues through data comparison. Develop proactive correction plans to minimize downstream impact. Manage client escalation as necessary and involve senior management as necessaryIdentify and raise related process / product improvements to relevant Knowledge Owner, Product Manager and Regional Knowledge Manager. Responsible for updating standard operating procedures (formal / informal processes). Initiate, coordinate and monitor service improvements and efficiencies that benefit the client and / or the bank by actively liaising with responsible stakeholders locally or globallyHow You'll Lead
Lead client implementation project meetings weekly or as required / agreed by the core team. Significant client interactionLiaise closely with global & regional Cash Management Implementation, Sales, Product Management and service teams in a dynamic global environment to meet client needsConduct post implementation reviews with clients for relevant projects and address negative feedbackSkills You'll Need
Bachelor's DegreeMinimum five years of project management experience including experience managing large, complex projects. Demonstrated track record of successful client delivery relationshipsProficient in Microsoft software applications MS Project, Word, Excel and Power PointExperience in Cash Management or similar environment (e.g. treasury) in a large financial institution. Good understanding of corporate cash management products as well as domestic and international payment methods and instrumentsGood knowledge of European Clearing systems, global domestic clearing systems, SEPA and payment mechanisms, including an awareness of new developments in the marketplace e.g. e-commerce, block chain technology and FinTech industriesSkills That Will Help You Excel
Excellent written and verbal communications skills, other languages (Spanish) would be an asset. Utilize mature presentation skills with clients and convey ideas and solutions clearly and comprehensivelyAbility to balance DB interest and client's interest. Make decisions within guidelines and policies to avoid risks. Strong interpersonal and communication skills. Analytical, decisive and problem-solving skillsAbility to take full ownership and responsibility across the Cash Management organization. Strong negotiation skills with the ability to be persuasive around issue resolutionAbility to withstand stress, organize and set priorities to meet deadlines / targets while remaining responsive, calm and attentive to client needs, proactive mind-setInnovative mindset and willingness to understand, perform problem analysis and search for data / solution to solve client issuesExpectations
It is the Bank's expectation that employees hired into this role will work in the New York, NY office in accordance with the Bank's hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and / or religion.
The salary range for this position in New York City is $115,000 to $185,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.
We welcome applications from all people and promote a positive, fair and inclusive work environment.