Event Staff - MGM Music Hall Fenway Job at Live Nation Entertainment in Boston

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Overview

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders : Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit

What This Role Will Do Communicate venue information about policies and procedures to guests as they prepare to enter the venue.

Look for ways to proactively assist the guest to ensure they have an enjoyable experience.

Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.

Direct restroom and concessions lines, as needed, to shorten guest waiting times.

Assist in resolving guest complaints. Work staff entrance and give out employee badges.

Help maintain PPE and sanitization inventory.

Report maintenance and cleaning issues to the respective department manager in a timely manner.

May fill in temporarily with a department to support staffing levels during peak or break times.

Greet guests as they enter and leave the venue. May also distribute advertising flyers.

Check restrooms frequently to monitor guest flow and alert the cleaning staff when necessary.

Keep records of inquiries, complaints, or comments.

Help with VIP programming under the direction of the Operations Manager.

Monitor and log lost and found items.

Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility.

Check identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venue.

Prevent and resolve altercations among guests.

Maintain control by circulating through your work area throughout the shift.

Set up area before opening (stanchions, table configuring, etc.).

Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shift.

What This Person Will Bring High School Diploma or equivalent

At least 2 years in Guest Service and communications

Creative thinker and problem solver

Excellent verbal, written and interpersonal communication skills

Acute sense of judgment, tact and diplomacy

A strong sense of teamwork and ability to execute programs

Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting

Ability to work late hours

Flexible schedule

Equal Employment Opportunity We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave or the denial of family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with applicable laws. Live Nation will provide reasonable accommodations on request to qualified applicants with known physical or mental limitations, and will participate in an interactive process to determine effective accommodations.

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