Product Support Representative

A company is looking for a Product Support Representative (1 : 00pm - 9 : 00pm PT Shift).

Key Responsibilities

Support multiple product lines including SRSA Virtual Data Room (VDR) and Onehub

Troubleshoot customer support issues via phone and email

Document troubleshooting steps and maintain communication with customers

Required Qualifications

2-3 years of phone-based Product Customer Service experience with VIP customers

1+ years of Web & Cloud Application support experience

Bachelor's Degree or equivalent experience

Experience in troubleshooting software issues directly with clients

Advanced knowledge of Microsoft Office (Excel, Word) required