Service Designer

Under general direction of Service Management & Operations (SMO) Information Technology Manager II (IT Mgr II), the Information Technology Specialist II (IT Spec II) will act as a technical resource & facilitator of technical projects & requests. Assignments require an advanced level of organizational / business understanding and support of innovative technical pursuits. The IT Spec II will be a part of a team responsible for ensuring that the Service Delivery Lifecycle methodology is being utilized during the data gathering and build of a California Department of Technology (CDT) service request.

This position is an advanced level strategic leader accountable for ensuring that the Service Delivery Lifecycle methodology has developed and documented complex technical standards and governance for operational practices. Additionally, the IT Spec II will be accountable for ensuring that the SMO processes are completed from the initiation of a project / request to the closeout of the project / request including solution development, builds, and decommission activities and provides direction to the SMO participants ensuring the timely and satisfactory fulfillment of requests. The IT Spec II is a technical liaison who will participate and lead in technical project management onboarding activities which include but are not limited to confirming high-level requirements, ensuring required documentation is complete, architectural reviews, gathering and scoping calls, and planning implementation schedules.

The IT Spec II will work closely with management, solution architects, technical staff from all service areas and account management staff, and project teams.

Telework

Telework is available

Visa Sponsorship

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

You will find additional information about the job in the Duty Statement .

Working Conditions

CA Residency :

Candidates who reside outside of the State of California may be admitted to the job interview. However, upon a job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

• Must pass a fingerprint background criminal record check completed by the Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI).
• Periodic weekends and off shift work may be required.
• May be required to carry a cell phone.
• Some travel may be required to perform assigned duties, attend customer department meetings, attend training / conferences, or provide customer support.
• Flexible and able to adapt to changing priorities and able to adjust work schedule to meet operational needs which may occasionally include off-shift and / or off-hours.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details Job Code # :

JC-497235

Position #(s) : 695-352-1414-045

Working Title : Service Designer

Classification :

INFORMATION TECHNOLOGY SPECIALIST II $8,625.00 - $11,557.00 A

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions : Work Location :

Sacramento County

Telework : Hybrid

Job Type : Permanent, Full Time

Work Shift :

8 : 00 am - 5 : 00 pm

Work Week : Monday - Friday

Department Information

The California Department of Technology (CDT) is the guardian of public data, a leader in information technology (IT) services and solutions, and has broad responsibility and authority over all aspects of technology in California state government, including policy formation, interagency coordination, IT project oversight, information security, technology service delivery, and advocacy.

As an industry leader, we are committed to partnering with state and local government and educational entities to deliver digital services, develop innovative and responsive solutions for business needs, and provide quality assurance for state government IT projects and services. Our success and legacy of service is reliant upon our highly talented, dedicated, and diverse workforce, for it is our individual cultural diversity, backgrounds, experiences, perspectives, and unique identities that spark our collaborative strength and innovative approach to serving the State of California

Department Website : Special Requirements

Do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed state application (STD. 678) - For exam use only.

Please do NOT include your Social Security Number on any of the submitted documents.

Statement of Qualifications (SOQ)

All interested applicants are required to submit a Statement of Qualifications (SOQ). You must provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full question / prompt of the numbered items prior to your response. The SOQ header should include the Job Code #, your name, "Statement of Qualifications". The SOQ should include specific examples of your education, training, and / or experience. Please include places of employment, pertinent dates and duties performed. Limit your SOQ to 2 pages, single-spaced, one-inch margin, and ten-point Arial font.

Note : Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters and résumés do not take the place of the SOQ.

1. Please proivde examples of your experience in planning and implementing an enterprise technical solution and proposed architecture.

2. Please describe your breadth of experience working on ServiceNow, ITSM integrations, or a similar platform.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date : 12 / 2 / 2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and / or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination / Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below :

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to :

Department of Technology

Human Resources

Attn : Nicole Robinson RPA 25-045 / JC497235

Selection Services Unit

P.O. Box 1810

Rancho Cordova , CA 95741

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at :

Department of Technology

Drop Off 2nd Floor Security

Human Resources

10860 Gold Center Drive

Rancho Cordova , CA 95670

Nicole Robinson / RPA 25-045 / JC497235

08 : 00 AM - 05 : 00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job :

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate :

Benefits Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website : Special Requirements

Daniel Fernandez

(916) 431-5673

daniel.fernandez@state.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact : Melissa Carlin

(916) 460-9867

melissa.carlin@state.ca.gov

California Relay Service : 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Instructions

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Applicants who wish to submit hard copy applications shall use the most current version of the State Application (STD. 678) revised 10 / 2023. The position number and job control number must be identified in the job title line of the STD 678 (these numbers will auto-populate in the job title of the STD 678 if submitting an electronic application through CalCareers Account). The hard copy application MUST be signed . Applicants who fail to submit the most current version of the STD. 678 may be disqualified. Employment Application STD. 678

Note : Applications MUST include the "From dates" and "To" dates, "Hours Per Week", and "Duties Performed" fields for all job listed in the "Employment History" fields, and contact names and phone numbers of supervisors. State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles). Applications that are submitted blank will be considered incomplete. Reference to a resume in place of a description of the duties will not be accepted. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

Please note that the CalCareer system will not allow you to make changes to your application information once it is submitted. For all other questions regarding your CalHR CalCareer account, you may contact the CalCareer Unit at (866) 844-8671

The Fine Print

If you have questions about the State Hiring Process visit our Career Opportunities webpage at .

Training and Development Assignment may be considered. Additional positions may be filled from this recruitment.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.