WPC Merchant Issues L1 Support Analyst

The WPC Merchant Issues L1 Support Analyst plays a critical role in merchant performance and reliability by monitoring key metrics, identifying anomalies, and coordinating timely resolutions.

This position supports day-to-day merchant issue workflows , starting with anomaly detection escalating when appropriate and ensuring consistent communication across internal teams.

Key Responsibilities

• Monitor internal dashboards and tools for system anomalies or metric drops
• Investigate anomalies by reviewing available data and cross-referencing key systems
• Coordinate with internal stakeholders to gather additional context and propose next steps
• Use predefined templates and guidance to communicate issues and drive resolution
• Maintain documentation of anomalies, findings, and outcomes in designated platforms

Technical Skills & Tools

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Retail

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