Head of Operations

Are you one of the most ambitious people you know? Do you thrive in fast-paced environments, and love building? If so, you'll be right at home at Unwrap.

This is our first Ops hire, and will report directly to our CEO. You'll be responsible for standing up a ton of processes that do not exist today, or need to evolve to match our growing team and customer base.

We're looking for a generalist who is extremely organized, has high agency, and can operate in high levels of ambiguity.

Specifically, you will get the opportunity to :

Lead our finance function in helping close the books, prepare for board meetings, and lead annual planning / budgeting

Help us recruit world‑class talent by managing a recruiter and building a more efficient talent acquisition machine

Influence overall strategy of the company for fundraising, hiring plans, and new product lines

Who We Are

We’re currently a team of 30, based in Santa Barbara, and growing extremely quickly. We are venture‑backed, and just raised our $12M Series A from world‑leading VCs. Our customers include leading companies across many industries, like Stripe, Perplexity, DoorDash, Microsoft, Lyft, lululemon, WHOOP, Oura, Clay, and many more.

Unwrap.ai is on a mission to fill the world with products people love. We do this by helping companies understand their customers like never before. Specifically, we ingest feedback from thousands of sources (support channels, surveys, social), use state‑of‑the‑art NLP technology to extract actionable insights, and empower teams to take action on these insights to ship better products.

Our founders, two ex‑Amazon Alexa Product Managers, were tired of manually sifting through customer reviews, support tickets, and bugs while working on Alexa. They understood the importance of listening to customers and prioritizing their requests effectively, but simply had too much feedback to parse through. So, Unwrap.ai was born to solve this problem.

Our small team is extremely motivated, hard‑working, and simply gets stuff done. If this sounds exciting, we can't wait to read your application.

What You Bring

You have a finance background, and know SaaS financial metrics well.

You're Type‑A and extremely organized.

You have experience or are comfortable working in a fast‑paced start‑up environment.

You are an extremely hard worker.

People love working with you.

2-12 years of experience.

What You Get

Significant, potentially life‑changing equity.

Report directly to the CEO.

Learn about and have influence over all parts of the business, including finance, people, fundraising, product, etc.

Ability to rapidly advance your career alongside company growth.

Collaborate with experienced teammates, entrepreneurs, and advisors.

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