Call Center Customer Care

Service & Warranty Coordinator

Tundraland Home Improvements is searching for a talented Service & Warranty Coordinator to expand and help improve the level of support that our Service Team provides to customers and internal teams. Your ability to communicate effectively with Service Technicians, internal stakeholders, and homeowners is a must. This position requires consistent attention to detail and complete follow-through. This person will be a key member to the Service Team who will ensure that all open service requests are scheduled with our field service technician team, keeping communication with homeowners throughout the course of their service.

Responsibilities :

• Answer calls from previous customers and schedule service requests for homeowners with local service technicians.
• Assess customer's service needs, anticipate and gather all information needed to accurately inform technicians of service detail.
• Maintain and optimize the service technician schedules for efficacy and maximized capacity.
• Update customer files in CRM at each point of action and customer interaction.
• Provide the highest level of customer service via phone and email.
• Order parts and materials for required services.

Qualifications :

Benefits :

Equal Opportunity Statement Tundraland by Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical / mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).