Service Advisor

Job Description

Job Description

Reporting to our Service Manager, our Service Advisor will oversee our service department ensuring that customers receive prompt, courteous, and effective service. A large part of this role will be customer service however, this person will also be responsible for much of the service staff. Those duties include management of time inventory, enforcing company policies and standards, and compliance with state laws and regulations. We strongly prefer someone with experience however, it is not required. This opportunity will not last long with our competitive salary, bonus, and company benefits!

What We Offer :

We've recently updated our offered benefits and wages to stay competitive with the rising hiring demands. We're looking for the BEST to grow our family here at Palmen and our wages and benefits reflect that.

• Paid Time Off and flexible scheduling to ensure a healthy work / life balance
• Creative and competitive pay plan options
• Health, dental, and vision insurance
• 401K program with company match

Responsibilities (not limited to) :

Oversee service orders and flow of Service Drive Lanes

Ensure that customers receive prompt, courteous, and effective service

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer have the best experience possible

Ensure the daily inventory of technicians' time is consistently sold to service customers

Answer technical questions about vehicle problems, warranties, services, and repair

Qualifications :

Valid driver’s license and a clean driving record

Willing to submit to pre-employment background check and drug screen

Dealership experience as a Service Advisor strongly preferred

CDK / ADP knowledge a must

Strong time management skills

Here at Palmen Auto Stores we live and work in the community. We're your neighbor, your friend and ultimately your support. It is our promise to treat you like family, whether you are servicing your vehicle or purchasing a new one, we're excited you're here. Palmen Motors has been family owned and operated by the Palmen family for over 85 years and the majority of our staff have been with us for decades as well. Don't be surprised if you find that the employee you're working with has been here for 5, 10, 20 or even 30 years! Here at Palmen Motors, we take pride in the fact that we've assembled one of the best teams in the business and we're looking to grow that team!

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, se xual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.