eDiscovery Client Experience Lead

Principal, Client Experience

The Principal, Client Experience (Client Experience Lead) is responsible for delivering an excellent client experience for a designated portfolio of clients. The Client Experience Lead will work with PM Directors to adequately staff projects and lead project managers by providing mentorship and oversight for specific project needs.

The Client Experience Lead is responsible for collaborating with Consilio's sales and account management team members and the Vertical's leadership team to develop plans for supporting accounts or engagements and promoting growth in the accounts through relationships and quality of service. The Client Experience Lead will monitor activity levels of team members, monitor responsiveness and quality of the team's deliveries, consistently perform audit of work projects and deliveries to ensure high quality and compliance with Consilio standards, act as a primary point of escalation on engagements and provide strategic and high-value support to accounts or engagements as needed.

Core Competencies

Based on Consilio's Values :

• Must be capable of being a strong client advocate;
• Must be capable of leading a cross-functional team;
• Must be a strong communicator capable of building client relationships;
• Must be a strong internal collaborator;
• Be flexible and embrace change;
• Value and respect the contributions of others, building trust and relationships with stakeholders;
• Take initiative, act with urgency, be accountable, and demonstrate unwavering commitment to do the right thing for both the client and Consilio;
• Recognize, develop and celebrate individual and team successes.

Essential Responsibilities

Leadership :

Management of Projects :

Sales Support :

Qualifications

Consilio, LLC is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.