Customer Service Specialist

Job Description

Job Description

Company Description

About Us

At Signal Tru Brand , we believe in crafting powerful marketing strategies that drive measurable results. Based in Birmingham, AL, our team is dedicated to helping businesses connect with their audiences through purposeful planning, clear messaging, and brand-driven impact. We combine analytical thinking with creative execution to transform strategy into success, guiding our clients toward sustainable growth in competitive markets.

Job Description

Job Description

We are seeking a Customer Service Specialist who will be the first point of contact for clients, responsible for delivering exceptional support and maintaining lasting relationships. This role requires strong communication skills, a detail-oriented mindset, and a passion for helping others. You will play a key role in representing the Signal Tru Brand standard of excellence.

Responsibilities

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner

Resolve client issues efficiently while maintaining a positive attitude

Maintain accurate records of customer interactions and transactions

Collaborate with internal departments to ensure customer satisfaction

Identify and escalate priority issues when necessary

Assist with order processing, account management, and follow-up support

Gather customer feedback to improve service processes and client experience

Qualifications

Qualifications

High school diploma or equivalent required; Associate or Bachelor’s degree preferred

Minimum of 1–2 years of customer service experience in a professional environment

Excellent verbal and written communication skills

Strong problem-solving and organizational abilities

Proficiency with customer service software, CRM systems, and Microsoft Office Suite

Ability to work independently and manage time effectively

Adaptability and willingness to learn in a fast-paced setting

Additional Information

Benefits

Competitive salary : $55,000 – $60,000 annually

Growth opportunities within a rapidly expanding company

Hands-on training and skill development

Supportive and collaborative team culture

Paid time off and paid holidays

Health and wellness program options

Opportunities for internal promotion and career advancement