Senior Manager, Process Optimization

A company is looking for a Senior Manager, Process Optimization & Delivery Excellence.

Key Responsibilities

Assess and optimize current processes across operations and technology to enhance efficiency and quality

Define and track key performance indicators (KPIs) to measure operational health and delivery effectiveness

Champion continuous improvement methodologies and facilitate workshops to foster a culture of learning

Required Qualifications

8-10+ years of experience in process improvement or operational excellence roles

Proven track record in optimizing processes within technology or program delivery environments

Strong knowledge of process improvement methodologies such as Lean, Six Sigma, and Agile

Experience with process mapping and root cause analysis techniques

Proficiency with process management and visualization tools