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Smashburger
Guest Service ExpertSmashburger • Gilbert, Arizona, United States
Guest Service Expert

Guest Service Expert

Smashburger • Gilbert, Arizona, United States
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

SMASHBURGER

Cashier (Guest Service Expert)

Our first Smashburger restaurantopened in 2007 with one single notion in mind; to serve a better burger ! Better burgers takes better service, support and teamwork. That's why wetreat our team members fairly in a diverse and safe environment. Withan average of 10 restaurants opening each year, we invest in building internalopportunities for our teams’ learning and growth.” We just build better . BetterBurgers. Better Teams. Better Experiences.

Better Benefits: Build a better experiencework & lifestyle!

  • Tipshare-earn up to $2/hr. extra in tips
  • GetPaid $ to Refer your Friends*
  • 50% ofthe best burgers around (or other menu options)
  • Flexibleschedules in a fun, family friendly, team environment
  • Medical,Dental and Vision Options**
  • Paidtime off – vacation and sick**
  • 401Kmatch (21 and older)
  • EmployeeAssistance Program
  • Fast trackfor career opportunities and management experience
  • Freeuniform and hat

**Eligibilitybased off of time in position and average hours worked

*ReferredEmployees Must Be in Good Standing & Referee must be employed withSmashburger at time of payout. Bonus is paid in two distributions

Cashier Responsibilities

  • Reporting to the Restaurant General Manager, our Cashiersare the Guest Service Experts (GSE) that champion better burgers! In this roleyou will:
  • Greet guests with a smile! Responsible forwelcoming new and repeat guests every visit
  • Promote a fun andpositive work environment
  • Teamwork! Must beable to work with others on the line and communicate effectively with cooks andmanagers in a busy restaurant environment
  • Be knowledgeable of all menu items so you canmake meal suggestions & answer questions
  • Verify each guest order for accuracy, manage“to-go” orders, process POS transactions and follow cash handling procedures& full understanding of Smashburger rewards program
  • Visit tables after food delivery to ensureguests have everything they need (refills, condiments, etc.) and that theirexperience has been perfect
  • Adhere to all active marketing promotions& encourage guests to complete surveys upon each visit
  • Foster and valuea safe work environment by following all personal and food safety and securitystandards
  • Have pride inkeeping floors, counters, dining area and restrooms clean at all times with theuse of company approved cleaning products
  • Ability tolisten, communicate and work well with others in a busy restaurant environment
  • Values integrityand doing the right thing, even when no one is watching
  • Follow companycash policies to ensure minimal losses through theft or shortages
  • Upsell food itemsto all guests ordering through thoughtful suggestions
  • Follow companyorder accuracy procedures to ensure a happy guest and minimize waste

Cashier(GSE) Requirements

  • No experience necessary – we buildbetter skills! Mustsuccessfully complete Smashburger training program
  • Must be 16 yearsold
  • Physical abilityto stand for extended periods of time & to move and lift boxes of food/supplies up to 25 lbs.
  • Show up on timeto work variable hours/days, including nights, weekends, and holidays
  • Adhere toSmashburger uniform policy
  • Must successfullycomplete Smashburger training program
  • Ability to followall guidelines and procedures set forth by Smashburger, local, state, andfederal employment regulations
  • Must be able toproduce authorized U.S. work documents; Smashburger participates in E-Verify
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Guest Service Expert • Gilbert, Arizona, United States

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