Group Rooms Coordinator

Omni Louisville

Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city's rich history and authentic character, the Omni Louisville transforms one of the city's most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.

The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city's heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel's Speakeasy and bowling alley.

Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers' coffee, baked bread, and smoked barbeque.

Job Description

Meticulously manage and oversee the Group Reservation process. Assist the Director of Revenue Management and Reservations Manager in daily duties including answering phones, filing and computer work.

Responsibilities

• Maintain positive guest relations at all times.
• Able to perform job functions with attention to detail, speed and accuracy.
• Able to prioritize and organize work.
• Make / Change / Cancel reservations.
• Liaise with Sales Team and Convention Services in coordinating group bookings
• Handle mail / correspondence through both designated employee email, phone, and shared Reservations inbox.
• Process confirmations as needed.
• Enter / maintain Group blocks in the PMS system.
• Input group blocks in Opera within 72 hours of receipt following the LSOP on building group blocks.
• Audit the inventory reflected in FDC vs. Opera by room type and total number of rooms.
• Maintenance of group blocks to release room types not required as rooms pickup.
• Upkeep and maintenance of complete detailed group files for every documentation regarding the group from the contract to the group resume.
• Verification of the VIP, ETA, billing, arrival and departure dates, room types, other department-related concessions based upon group resumes prior to the weekly revenue meeting.
• Ensure that group blocks, group lists, group billing and cutoff dates are maintained.
• Process Rooming Lists accurately and in a timely manner.
• Check rooming list for accuracy.
• Ensure all group billing, routing, master accounts, A / R accounts are set in compliance with Omni SOP's.
• Follow all Omni Credit Policies.
• Create customizable group weblinks, monitor and update as needed, and maintain the property's group weblink documentation system.
• Control suite inventory and specialty rooms according to suite request policy.
• Monitor group pickup and advise DORM if group should be re-forecasted.
• Report to the DORM any changes in group pickup that would affect selling strategies.
• Adhere to the selling strategies set by the DORM.
• Check Daily arrivals to ensure accurate reservations.
• Attend Pre-Convention Meetings, Resume Meetings, Group Pick up Meetings, Credit Meetings and Reservations Departmental meetings.

Qualifications

Omni Hotels & Resorts is an equal opportunity / AA / Disability / Veteran employer. The EEO is the Law poster and its supplement are available using the following links : EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.