HR Operations Associate

HR Operations Associate

This Associate-level role within the HR Operations Onboarding team is designed to support and act as a deputy to the team lead. The Associate will oversee onboarding operations, lead process improvements, and serve as a point of escalation for Analysts. This role requires a strong understanding of HR systems, excellent organizational skills, and the ability to manage sensitive information with discretion.

Key responsibilities include : overseeing and supporting onboarding activities, including background check processing; acting as deputy to the team lead, assisting with team coordination, decision-making, and stakeholder communication; leading onboarding for complex hires; managing escalations and providing guidance to Analysts on onboarding processes and exceptions; partnering with HR Business Partners, Talent Acquisition, and external vendors to ensure smooth onboarding experiences; monitoring compliance with internal policies and regulatory requirements related to onboarding and data management; maintaining and enhancing documentation of onboarding procedures and workflows; supporting HR transformation initiatives and contributing to cross-functional projects; and training and mentoring junior team members, fostering a collaborative and high-performing team environment.

Qualifications include : 47 years of experience in HR operations, onboarding, or related HR functions; strong understanding of HR processes, systems (e.g., SuccessFactors, Workday); advanced proficiency in MS Office, especially Excel and Word; proven ability to manage multiple priorities and lead projects independently; excellent communication skills with the ability to engage stakeholders at all levels; high attention to detail and strong organizational skills; demonstrated discretion in handling confidential and sensitive information; and experience mentoring or supervising junior staff is preferred.

SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.