Technical Quality Engineer-Bilingual in Mandarin in Houston

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Job DescriptionJob DescriptionDescription :

Responsible for overseeing the entire process of product technical control and quality management. Acts as a liaison between the sales team and the factory to resolve technical issues before and after sales, ensuring that all products meet technical standards and maintain consistent quality.

Key Responsibilities :

• Participate in new product research and development, provide technical support, and propose design optimization suggestions form a quality perspective to ensure manufacturability and reliability
• Develop and optimize production processes, prepare process documentation, and define production workflows, operational standards, and technical parameters.
• Conduct technical training for production staff to ensure they fully understand and master production procedures and key operational points.
• Communicate with the sales team and customers to confirm the feasibility of product processes based on customer requirements and provide appropriate technical solutions.
• Participate in pre-sales technical discussions, respond to customer technical inquiries, and demonstrate the technical strengths of the company’s products.
• Address technical problems reported by customers, analyze root causes, propose effective solutions, and follow up on implementation results.
• After receiving sales orders, coordinate with the front-end sales team for technical confirmation, communicate relevant information to the factory’s technical and quality departments, monitor production quality throughout the manufacturing process, and follow up on product quality until customer installation is completed.
• Collect and analyze quality data, use statistical tools to identify root causes of quality issues, and develop corrective and preventive measures.
• Conduct regular customer follow-ups to gather feedback and suggestions, providing valuable insights for product improvement and service enhancement.
• Provide after sales service

Requirements :

Golden Home International Inc is an equal opportunity employer. We celebrate and are committed to creating an inclusive environment for all employees.

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