Russell Tobin's client is hiring a Customer Service Representative in Richfield, MN
Employment Type : Contract
Location : Onsite - Richfield, MN 55423
Schedule : 9am - 7pm CST (varies)
Pay rate : $22-$24 / hr
Responsibilities :
- Serve as the primary point of contact for clients during the brokerage conversion
- Respond to incoming customer inquiries with professionalism and clarity
- Assist with account maintenance, online navigation, asset transfer questions, and documentation
- Follow procedures accurately while managing high-volume inquiries
- Provide a supportive, client-centered experience throughout each interaction
Requirements :
High school diploma or equivalent.1+ year of relevant work experience, ideally in a contact center or customer-facing environment.Highly reliable with consistent attendance and a strong commitment to delivering excellent customer service.Strong communication, interpersonal, and telephone skills with the ability to handle client inquiries professionally.Detail-oriented and able to follow established procedures independently, with solid technical / computer navigation skills (Microsoft Office proficiency required).Benefits that Russell Tobin offers :
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.