Customer Service Representative

We have a third party Financial Services client that is seeking 2 REMOTE Bilingual French Customer Service Agents.

Customer Service Representatives will be calling on auto leases and loans to customers who have inefficiencies in their insurance. This could be due to it being cancelled, missing a payment, something missing in the document, etc. The customer service rep will be calling the customer on behalf of the insurance (Capital One, GM, BMW, Audi, Credit Unions, etc.) to gather more information. Overall, they are assisting customers with problem resolutions to make sure all insurance requirements are met

• All informative calls, not sales or collections

Daily Duties :

• 14 calls an hour, 100% on the phones all day
• Verify insurance with agents (for example if a deduction is too high).
• Upload information to company's internal website.
• Leave scripted messages when insurance agents don't answer the phone (based on client approved messages).

Shift :

Monday-Friday 10 : 30-7pm CST or Tuesday-Friday 10 : 30-7 : 00pm CST and Saturdays 7-4pm CST.

Training : First 3 weeks 8 : 30-5, they will go through class room training, shadowing, and handling calls with people listening in. There will be an assessment at the end of week 3 that will need to be passed at 80% in order to transition to the offered shift. If you do not pass, you will have one more week to clear the assessment or the assignment will be terminated.

• Skills

customer service, call center, retail, PCA, Support, Customer support, Call center

• Top Skills Details

customer service, call center, retail, PCA

• Additional Skills & Qualifications

MUST HAVES : High School Diploma

Ability to type 30 WPM

1+ year of Customer service experience. This can include retail, call center, office work, data entry, restaurant.

No more than 2 jobs within 3 years

Comfort level that they WILL be on the phones all day long

demonstrate a time they meet performance expectations

Positive attitude

• Experience Level

Entry Level

• Job Type & Location

This is a Contract to Hire position based out of Eden Prairie, MN.

• Pay and Benefits

The pay range for this position is $16.00 - $16.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully remote position.

• Application Deadline

This position is anticipated to close on Dec 4, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.