Principal Process Manager

Principal Process Manager

As a Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time.

With the historic closing of the Capital One and Discover Merger, we have created a whole new enterprise level opportunity set for value creation. We are building a new team to explore orthogonal revenue opportunities for the combined entity - if you thrive in white space, are eager to learn a new business and enjoy networking across LOBs and functional areas this could be the ideal opportunity for you. We are looking for quick learners with a 'nose for value' to help us assess an existing and growing list of potential opportunities. If the business case fits, we will then go after the execution and scaling of the opportunity. The Gateway Services Specialist plays a critical role in supporting and optimizing operations across the PULSE Gateway Network. This position ensures seamless interactions between internal teams and external network participants, facilitates compliance with network mandates, and drives automation and efficiency in billing and reporting processes. As a part of the team, you will :

• Monitor and manage the Gateway ServiceNow ticketing system and mailbox.
• Collaborate with Settlement Services, Fulfillment, and Implementations teams to identify and resolve billing discrepancies
• Provide technical and procedural support for network project requests, disputes, and exception handling
• Administer the Gateway Network Bulletin Review (NBR) process, ensuring timely distribution and actioning of network bulletins
• Coordinate with Business Technology teams to assess and implement code changes required by network mandates
• Liaise with external vendors and internal teams to ensure timely access provisioning, user ID maintenance, and audit readiness
• Participate in bi-monthly support calls and weekly touchpoints with product and technology teams

Basic Qualifications :

Preferred Qualifications :

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX : $93,400 - $106,600 for Principal Process Manager

McLean, VA : $102,700 - $117,200 for Principal Process Manager

Richmond, VA : $93,400 - $106,600 for Principal Process Manager

Riverwoods, IL : $93,400 - $106,600 for Principal Process Manager

Houston, TX : $93,400 - $106,600 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.