Software Trainer I

Job Summary

The Software Trainer I is responsible for delivering high-quality software training programs focused on Intergy and eClinicalWorks (eCW) platforms to onboarding practices. This role plays a critical part in the success of implementation projects and ongoing user adoption through strategic training, workflow optimization, and go-live support. The Software Trainer I collaborates with the Implementation and Support Teams to ensure practices are effectively onboarded and supported throughout their transition.

Essential Job Functions

• Design, develop, and deliver comprehensive training programs, assembly and preparation of training manuals, courtesy materials, and handouts, for the Intergy and eCW platforms, tailored to various user roles (front office, clinical, administrative, etc.)
• Schedule and lead training sessions for onboarding new practices and employees, including remote and in-person formats, using learning principles and best practices.
• Collaborate with the Implementation team to evaluate client needs, assess workflow impacts, and design training approaches that support successful EHR / PM system adoption.
• Serve as subject matter expert (SME) for Intergy and eCW workflows, advising internal teams and clients on best practices and optimization strategies.
• Provide go-live and post-implementation support, including issue triaging, workflow reinforcement, and gathering user feedback.
• Contribute to the development and continuous improvement of training materials, documentation, and eLearning modules.
• Utilize Service Cloud to manage and respond to support tickets, ensuring timely and effective resolution.
• Oversee system access and configuration tasks such as creation / termination of practice management users, web users, and Femwell managed programs.
• Participate in cross-functional project planning meetings to provide training timelines, requirements, and resource needs.
• Maintain accurate records of training activities, feedback, and outcomes to inform reporting and improvement efforts.
• NOTE : The list of tasks is illustrative only and is not a comprehensive list of all functions and tasks performed by this position.

Other Essential Tasks / Responsibilities / Abilities

Education, Experience, Skills, and Requirements