Polycom AV Conference Support Engineer
Required Skills :
5+ years of training experience in an enterprise collaboration environment with end-user application support experience
Working knowledge of integrating Office 365, Exchange, Teams, Zoom, WebEx, and Polycom
Experience with design and implementation of IT projects and major efforts, to include documentation, communication, and coordination of all components
Expertise with professionally coordinating and assisting customer support (tier-1 or tier-2) personnel with O365 related incidents and tasks
2+ years of developing information system design, governance, process, procedure documentation
Expertise in coordination and escalation to Microsoft support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems
Can convey complex and technical issues to diverse audiences, orally and in writing, in a manner that is easily understood, authoritative, and actionable for the business;
actively listens to peers input.
Strong analytical and problem-solving skills; acts decisively and swiftly, identifies problems and drives towards solutions.
Must be able to collaborate effectively with other senior architects, support personnel and SN Managers within the organization
Desired Skill
Broad knowledge of other Microsoft systems infrastructure products
Must have excellent Customer Service skills
Proficient experience with modern authentication remediation with inclusion of multiple modern browsers, Microsoft Office Suite, and MS Teams client profiles..
Experience providing user guidance, documentation, and consultation
Excellent written, oral, interpersonal, and presentational skills
Excellent analytical and problem-solving abilities
Experience working in a team-oriented, collaborative environment
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination.
All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.
We promote and support a diverse workforce across all levels in the company.
Polycom AV Conference Support Engineer
Working knowledge of integrating Office 365, Exchange, Teams, Zoom, WebEx, and Polycom. Expertise with professionally coordinating and assisting customer support (tier-1 or tier-2) personnel with O365 related incidents and tasks. Expertise in coordination and escalation to Microsoft support and abil...
Polycom AV Conference Support Engineer
Working knowledge of integrating Office 365, Exchange, Teams, Zoom, WebEx, and Polycom. Expertise with professionally coordinating and assisting customer support (tier-1 or tier-2) personnel with O365 related incidents and tasks . Expertise in coordination and escalation to Microsoft support and abi...
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