Description
POSITION SUMMARY Respond to inquiries in a timely manner to obtain new accounts. Manage accounts to achieve guest satisfaction, solicit past and new business to ensure all revenue goals (room night, avg. rate, room rental) are achieved or exceeded. EXAMPLES OF DUTIES ESSENTIAL FUNCTIONS Handle large volume of accounts, typically events occurring in the near term. Maintain an organized system to ensure all viable inquiries are pursued in a timely manner. Follow up and returned calls, quotes, proposals, and contracts must be completed without delay as potential customers are “shopping” other properties. Perform administrative duties associated with position including inputting BEO’s, preparing and sending out contracts and proposals, best guest account management, billing, etc. Coordinate various departments’ participation in servicing accounts. Move throughout property to conduct site inspections, reporting any repairs or areas requiring maintenance to the appropriate department. Tour existing, former and potential clients, providing information about the property and by utilizing an effective and positive sales technique. Meet, greet, and entertain potential clients, providing information regarding the property to increase sales. Supervise the overall set up and implementation of events and meetings, working closely with other departments to ensure that the guest specifications are met and their satisfaction is achieved. Conduct early morning introduction session with clients to ensure satisfaction with event/set up. Attend trade shows and other community events as necessary to represent property and acquire new business leads. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions. Assist the supportive staff with the maintenance of sales files. Work closely with the catering department to generate new business and service accounts Other duties as assigned including but not limited to ordering amenities for meeting planners or VIP's, and attending regular sales and sales related meetings. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities to be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Knowledge of a property structure and how all departments interact. Basic mathematical and calculator skills to prepare cost proposals. Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints. Ability to move throughout the property to conduct site inspections. Ability to listen, speak and write English to ascertain information and respond to clients. Ability to anticipate and analyze client needs and negotiate pricing.Qualifications
QUALIFICATION STANDARDS EDUCATION AND EXPERIENCE Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. College degree with hotel major is preferred. Prior sales experience required, hotel sales experience strongly preferred.Event Meeting Manager • St Louis, MO
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