Service Manager

Job Description

Job Description

We are seeking a detail-oriented and experienced Service Department Manager to oversee our extensive Southern California service operations. The ideal candidate will lead a small team responsible for maintaining, troubleshooting, and supporting audiovisual and broadcast equipment, ensuring exceptional client service, swift issue resolution, and optimal system performance.

Compensation :

$85,000 - $105,000 annually

Responsibilities :

• Lead, motivate, and manage the service team, including technicians and support staff who have unique skills related to the many disciplines we support.
• Develop and implement service procedures and standards to ensure high-quality support.
• Manage scheduling, dispatching, and resource allocation for service calls and on-site support.
• Maintain strong relationships with clients, providing timely technical assistance and updates.
• Oversee maintenance, repairs, and technical support for installed systems, including audio, video, control, and broadcast equipment.
• Collaborate with sales and project teams to ensure a smooth transition from installation to ongoing support.
• Track and report on service department metrics, including response times, resolution rates, and customer satisfaction.
• Manage service contracts, warranty claims, and billing processes.
• Stay current with the latest industry technologies, standards, and best practices.
• Coordinate training and development for the service team to enhance technical skills and product knowledge.

Qualifications :

About Company

We are a leading broadcast and audiovisual systems integration firm with a strong track record of more than 15 years of customer service & satisfaction. Triton Technology Solutions promotes a strong life / work balance and offers generous holiday & vacation leave, and a company-matched 401(k) plan.

Our employee programs are designed to encourage ongoing personal and professional growth. We enjoy low turnover, promote from within, and foster a strong team atmosphere.