Director, Americas Customer Support

Director, Americas Customer Support

Advanced Energy (Nasdaq : AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement, and control solutions for mission-critical applications and processes. AE's power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing, and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.

Position Summary :

We are looking for an experienced Director of Customer Support to lead customer support operations across the Americas, with a strong focus on delivering exceptional service to a diverse portfolio of multinational clients. This role bridges the gap between front-line sales, order management, engineering, and after-sales service. This role is pivotal in ensuring a seamless customer experience across direct and distributor channels, driving operational excellence, and aligning support strategies with commercial goals.

Responsibilities :

Customer Service Leadership :

• Lead and develop the global Sales Support and Customer Service teams to deliver best-in-class customer experiences.
• Own the quote-to-order and order-to-cash support processes, ensuring responsiveness, accuracy, and customer satisfaction.
• Develop and implement service strategies that align with regional business goals and global standards.
• Monitor and improve key service metrics (e.g., response time, resolution rate, revenue attainment).
• Serve as the escalation point for complex customer issues, collaborating across departments to drive timely resolution.

Sales Support & Channel Enablement :

Operational Excellence :

Team Development :

Work Environment :

Qualifications :

Experience :

Education :

Compensation :

As required by multiple state pay transparency laws, Advanced Energy provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and specific office location. The range of starting pay for this role is $170,000 to $210,000 per year. In addition to base salary, this position is also eligible to participate in the Company's Short-Term and Long-Term Incentive plans.

Benefits :

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan for eligible positions, and a discounted Employee Stock Purchase Plan. In addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate. In the U.S., we offer a rich benefits package that includes :

Advanced Energy is committed to diversity in its workforce including Equal Opportunity Employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and / or veteran status. Advanced Energy is also committed to providing reasonable accommodations in our job application process / procedures for qualified individuals with disabilities. If you require assistance in completing an Advanced Energy application, please reach out to HumanResources@aei.com.

Applications will be accepted through 9 / 1 / 25 unless the position is filled prior to this date. The company reserves the right to review applications at any point after they are submitted.