Director, Global Renewals

Director, Global Renewals

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? At Poppulo, we're working on what's next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there's no such thing as a "perfect" candidate - we're all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don't meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.

Job Summary

The Director of Global Renewals is responsible for defining and executing the global renewals strategy to drive customer retention, expansion, and revenue predictability. This role leads a worldwide organization of Renewals Managers and senior leaders, ensuring operational excellence and consistent delivery against churn forecasts, renewal rate targets, contract value growth initiatives, and multi-year deal (MYD) penetration goals.

Success in this position requires visionary leadership, deep operational discipline, and strategic collaboration across the business to maximize customer lifetime value and support Poppulo's long-term growth strategy.

Primary Responsibilities

Global Leadership & Strategy

• Set and execute the global renewals vision and strategy , aligned with Poppulo's corporate and revenue objectives.
• Own key global outcomes :

Churn forecasting accuracy (accountable for overall number)

People Leadership

Operational Excellence

Key Metrics You Will Own

Requirements for Success

Compensation

We offer a competitive annual base salary of USD 125,000-170,000 (gross), plus variable compensation, with the final offer tailored to the candidate's skills, experience, and location. Beyond salary, Poppulo offers a comprehensive rewards package that includes performance-based incentives, multiple health insurance options, accident and life insurance, flexible work arrangements, access to world-class learning and development platforms, and a range of additional perks designed to support your growth and well-being.

Why Us?

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that's on the move.

We live the Poppulo values each day, as they are key to everything we do.

We show up authentically, are self-aware and always strive to be better.

We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.

We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.

Poppulo is an equal opportunity employer