Service Operations Coordinator

Service Operations Coordinator

At eMaint, a Fluke company, we're passionate about helping organizations optimize their maintenance operations through innovative software and exceptional service. As part of our global team, you'll contribute to delivering high-impact solutions that improve efficiency and drive customer success. Join a collaborative, fast-paced environment where your ideas and initiative are valuedand where you can grow your career while making a difference.

As a Service Operations Coordinator, you'll play a vital role in supporting our Training, Professional Services, and Implementation teams. You'll ensure smooth coordination of customer engagements, manage trainer scheduling, and maintain clear communication across stakeholders. Your work will directly impact customer satisfaction and operational efficiency.

Key responsibilities include :

• Schedule and coordinate customer training and service engagements (on-site and remote), responding to requests and proactively managing backlog outreach
• Manage trainer assignments and availability using our resource scheduling platform
• Serve as the primary point of contact for customers during the scheduling phase
• Maintain accurate records in Salesforce and monitor key service KPIs
• Provide service fulfillment and revenue reports to the accounting team for forecasting and recognition
• Lead and support process improvement initiatives to streamline workflows and enhance efficiency
• Identify operational gaps and implement solutions to improve service delivery

Must-have qualifications :

Nice-to-have qualifications :