Exceptions Specialist

Exceptions Specialist / AP IC

As an Exceptions Specialist / AP IC, you will act as a liaison between the warehouse and customer service by performing the following duties. You're also responsible for the management of exceptions from daily activities.

What You Get To Do Everyday :

• Order SLA Issues
• Customer Returns & Consignor Return Issues
• Investigate Aging RTC
• Manage Packsize & Autobagger order issues
• Manage un-batchable report and investigate orders
• Manage ZenDesk Tickets
• Assist Customer Service with Customer Inquiries
• Assist pickers with order issues as needed
• Must be able to navigate through Dior. Looker experience is a plus
• Must have knowledge of Google Docs
• Keep leadership team and customer care updated as necessary
• Other duties as assigned

AP IC Roles :

What You Bring To The Role :

Minimum Requirements :

Preferred Requirements :

Compensation, Benefits, + Perks :

The expected hourly rate for this role is $17.5-$17.5. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.