Dispatcher - DCN
Overview & Responsibilities :
- Assist peers and other Dispatchers to ensure all open tasks are completed in a timely manner
- Partner with others to ensure smooth implementation of any new company initiatives and / or procedures
- Participate in weekly updates with supervisor to share and exchange resources and to ensure goals are being met
- Learn to operate new office technologies as they are developed and implemented
- Manage deliverables; organize and coordinate workflow, manage multiple tasks, deadlines, and projects
- Maintain customer service standards as implemented for appropriate brand / s
- Follow safety protocols and procedures are adhered to, ensuring they contribute to enabling a safe work environment
- Partner with peers to ensure administrative components are completed accurately & timely
- Participate in assigned staff meetings
- Ensure fleet is always ready and the overall cleanliness and operational readiness is maintained
- Use phone etiquette as outlined by the company
- Interact with customers and / or family members of the decedent, handling inquiries and directing them according to specific needs
Requirements & Qualifications :
- Must be at least 21 years of age
- High School Diploma or GED equivalent
- Valid state-issued driver's license in good standing and acceptable driving record
- Ability to follow instructions, whether it be in person or by phone
- Ability to use an address to find a location using a GPS or directions app and be able to navigate local roads and highways in medium / heavy traffic
- Must be able to use routing and scanning tools for tracking as part of the daily process
- Good verbal and written communication
Team Member Benefits Include :
- Entry-level and experienced professionals; students, and veterans we offer complete career paths regardless of your career and life stage
- Competitive salaries and performance incentives
- Team member referral program
- Medical, dental, prescription, and vision insurance
- Vacation, sick, and holiday pay
- 401k with company match
- Company-paid life insurance, long-term disability, and short-term disability
HP2023
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