Client Services Associate

Join to apply for the Client Services Associate role at SPS

The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas : processing of inbound / outbound mail, distributing / delivering of mail, shipping and receiving product and supplies to support onsite business service center, replenishing / organizing / ordering office supplies (pens, paper, toner), insuring copy / print machines are functional and stocked, serving as a backup to the front of office (reception / concierge), and providing light maintenance / cleaning.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Job Overview

The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Duties And Responsibilities

• Provides 5-star customer service to all employees (in all forms of communication).
• Receives inbound mail / packages and sorts incoming mail and inputs into chain of custody software package.
• Manages outgoing mail / package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail / packages to company personnel.
• Acts as point of contact for company personnel on mail / package inquiries.
• Performs daily key ops of convenience multi-function devices (ensuring functionality, replenish toner / paper).
• Submit work orders for certain requests.
• Service and replenish the barista, pantry, conference, kitchen, or meetings areas.
• Will perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• Will perform light maintenance and cleaning duties as assigned.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Monitors level of office supplies on the floor, and replenishing and orders accordingly.
• Assists with copy / print orders and / or monitoring the copy / print equipment for satisfactory functionality.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and providing guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client.
• Provides reception or concierge (front of office) coverage as needed.

Competencies

Qualifications And Education Requirements

Physical Demands

What We Offer

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and / or any other status protected by applicable law.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

J-18808-Ljbffr