Sr Director of Regional Operations

Sr. Director Of Regional Operations

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

The Sr. Director of Regional Operations (DRO) is the regional ambulatory operations leader for Penn Primary Care and Penn Specialty Practices (PPC / PSP) who partners with the Regional Medical Director in providing operational and financial direction and oversight, operations planning and improvement, and assures quality and patient experience for their respective PPC / PSP regional ambulatory practices. The Sr. DRO will utilize appropriate metrics to assess performance and work with operational and clinical leadership within the region (across primary and specialty care) to develop / implement continuous improvements. The Sr. DRO promotes and ensures collaborative teamwork between all site leaders and department stakeholders (Revenue Cycle, Finance, Human Resources, Information Services, Real Estate and Design, Regulatory and Compliance, Risk Management) to combine expertise and operationalize the Department's strategic planning goals and initiatives. Responsible for maintaining awareness of current healthcare trends to develop innovative and competitive strategies for workforce management and retention, enhance patient experience, and optimize patient access. The Sr. DRO will have direct and indirect oversight of >

15 ambulatory practice sites and their operational and clinical leadership. Responsible for >

65 active providers, >

175 staff and over approximately 200,000 patient visits annually. The Sr. DRO and Regional Medical Director will be responsible for driving their respective regional strategy and vision in partnership with PPC / PSP specialty leads and CPUP department chiefs.

Responsibilities include :

• Operations Planning & Change Management
• Clinical Operations
• Financial Management : Value of Care Delivery
• Workforce Planning & Management
• Team Creation and Development
• Regulatory Compliance & Quality and Patient Safety
• Electronic Medical Records (EMR) & Information Systems

Credentials :

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.