Sr. Marketing Operations Specialist

Austin | Chicago | New York City | Salt Lake City | San Francisco

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

We are seeking a Sr. Marketing Operations Specialist to join our Marketing Operations team and help scale the impact of marketing across the organization. This role is ideal for someone who enjoys solving complex business problems and has a strong ownership mindset.

In this role, you will serve as a trusted partner to our Marketing and SDR teams by managing intake requests, streamlining processes, and ensuring our technology stack including Salesforce, Marketo, ChiliPiper, and LeanData is fully leveraged to support business goals. Reporting to the Director of Marketing Operations, you will play a critical role in improving cross-team collaboration, driving efficiency, and ensuring that marketing efforts are executed with operational excellence.

RESPONSIBILITIES

Stakeholder Partnership & Intake Management

Serve as the primary owner of marketing operations intake requests, ensuring timely responses, clear prioritization, and consistent communication with stakeholders.

Partner with Marketing and SDR teams to understand business needs, translate them into operational requirements, and work with larger Marketing Operations team to deliver effective solutions.

Provide consultative support to marketers, advising on how to best leverage processes, tools, and AI-driven workflows to achieve their goals.

Process Improvement & Documentation

Identify opportunities to improve workflows and eliminate inefficiencies across Marketing processes.

Document processes and project learnings to create clarity and scale best practices across the organization.

Lead the implementation of operational improvements that align with organizational objectives, including using AI to automate routine tasks and enhance project management efficiency.

Oversee the day-to-day usage of tools like Salesforce, Marketo, ChiliPiper, and LeanData, ensuring they are optimized to support business processes.

Train and support team members in using tools effectively to maximize adoption and impact.

Partner with technology stakeholders on integrations and enhancements, acting as a bridge between business needs and technical solutions.

Data & Insights

Track and report on key operational metrics, ensuring visibility into performance and outcomes.

Surface trends and recommend adjustments to improve business impact, including leveraging AI tools to analyze data and generate insights.

QUALIFICATIONS

3-5 years of experience in Marketing Operations, Sales Operations, or a related business operations role.

Hands-on familiarity with marketing tech stack tools like : Salesforce, Marketo, ChiliPiper, and LeanData

Experience applying automation or modern tools (including AI where appropriate) to improve marketing workflows, reporting, or project management.

Demonstrated ability to manage intake requests, prioritize work, and communicate effectively across teams.

Strong analytical skills with the ability to translate data into actionable insights.

Proven success in process improvement and cross-functional collaboration.

Excellent communication, problem-solving, and organizational skills.

PERKS & BENEFITS

We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your familys needs.

Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.

Mental Health benefits with covered therapy and coaching.

401(k) program to help you invest in your future.

Education & learning stipend for personal growth and development.

Flexible vacation time to promote a healthy work-life blend.

Paid parental leave to support you and your family.

Company-wide recharge days each quarter.

Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $89,600 - $125,000 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

Data Privacy & Protection : Gong will collect and use your personal data to evaluate your application for employment. Gong will save your personal data for up to 2 years in order to consider you for other, future potential job opportunities. We are happy to delete your data upon request.

This role requires candidates to live within 60-miles from one of our offices. Do you live within 60-miles of San Francisco, Salt Lake City, Austin, New York City or Chicago?

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