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OYSTER OYSTER
Guest Relations AgentOYSTER OYSTER • Washington, DC, US
Guest Relations Agent

Guest Relations Agent

OYSTER OYSTER • Washington, DC, US
30+ days ago
Job type
  • Full-time
Job description

Communications & Guest Experience Coordinator

Location: Oyster Oyster
Schedule: Daytime hours (8:00am–4:00pm or 9:00am–5:00pm; flexible and potentially shorter shifts available )

Oyster Oyster is seeking a highly organized and detail-oriented Communications & Guest Experience Coordinator to join our team. This is a daytime, office-based role focused on guest communication, reservations, and ensuring a seamless experience before guests even walk through our doors.

This position is ideal for someone who thrives behind the scenes, values thoughtful hospitality, and enjoys keeping systems running smoothly.

Key Responsibilities

  • Manage and respond to guest communications (email and phone)

  • Oversee reservations and maintain accurate booking details

  • Collect and organize guest information (allergies, dietary restrictions, celebrations, profession, where they’re visiting from, etc.)

  • Update, format, and print menus and guest materials daily

  • Ensure guest notes are detailed, organized, and accessible to the service team

  • Support administrative needs related to service preparation

Qualifications

  • Strong written communication skills

  • Exceptional attention to detail

  • Comfort with reservation platforms and basic office software

  • Organized, self-directed, and reliable

  • Genuine interest in hospitality and creating meaningful guest experiences

  • Ability to maintain confidentiality and professionalism

Schedule & Compensation

  • Daytime hours only

  • Flexible scheduling options (8:00am–4:00pm, 9:00am–5:00pm, or shorter shifts depending on availability)

  • Compensation commensurate with experience

  • Full-time positions are eligible for company-contributed insurance plans

This role is essential to the hospitality we provide. You’ll help us understand who our guests are before they arrive, ensuring each experience feels personal, intentional, and seamless.

If you’re organized, communicative, and excited about contributing to a thoughtful restaurant environment, we’d love to hear from you.

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Guest Relations Agent • Washington, DC, US

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