Production Support- Equity

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Direct Client Requirement

Corporate Title : Associate

Department : Wholesale Production Services

Location : New York

Department Overview

The Equity Derivatives Production Services team is responsible for providing all levels of support for Equity Derivatives business, including Sales, Trading, Risk Management and Middle Office. The team is responsible for supporting a complex suite of real-time front-office applications utilized by Equities business. The team owns and maintains a list of in-house applications which provide position keeping, trade capture, real-time risk management, P&L attribution and scenario stress calculation. The team is located on the trading floor, with direct access to Front Office which enables the team to gather real-time user feedback and requirements. Additionally, the team works with developers in New York, London, Hong Kong, Mumbai and Tokyo to enhance and build out the platform.

Role Requirements

• Provide all levels of application support for Front Office Equity Derivatives platforms
• Troubleshoot and diagnose Trading and Risk applications in real-time
• Collaborate with development teams on requirement gathering and systems development
• Support End-Of-Day processes for a complex Risk system, while collaborating with Production Support teams in other regions
• Take ownership of problems and follow-up to completion, while maintaining a high standard of communication with the stakeholders
• Utilize ServiceNow to record and track incidents, conduct releases, and perform Problem Management
• Track issues and prioritize workload
• Manage releases and deployment and perform DR / BCP management
• Manage user queries and service requests, often requiring an in-depth analysis of the technical and / or business logic of our systems
• utomate tasks to reduce toil

Required Qualifications

Desired Qualifications

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.