Field Service Engineer

Field Service Engineer (TX)

Company Overview

LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our systems address our customers' needs to reduce capital equipment and installation costs while enhancing system level performance and reliability using automated monitoring systems and analytics across the battery, power conditioning and auxiliary systems. Our AEROS® energy operating system is the engine of innovation to provide advanced control functions allowing our customers to maximize the value of their energy storage assets. Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades. The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets.

LGES Vertech is a highly matrixed, team-oriented organization that fosters cross functional collaboration and innovation. The company seeks high caliber candidates with proven experience and with characteristics that embody our corporate commitment to the virtues of humble, hungry and smart in all we do. Our diverse and growing team enjoys competitive salaries and generous benefits, including 100% employer sponsored medical, dental, vision, life and disability insurance.

For more information about LGESVT, please visit www.lgensol-vt.com.

Position Overview

As a Field Service Engineer, you will be responsible for providing field service on Battery Energy Storage Systems and ancillary equipment starting from installation through warranty and long-term service support worldwide. This position also interfaces with third-party suppliers of large system components including inverters, transformers, and air conditioning systems. This position is based in Texas, reporting into the Field Service Manager based out of our Westborough, MA office.

Primary Responsibilities

• Establish, promote, and maintain good customer service relationships with internal and external team members
• Safely operate, plan & perform preventive maintenance, troubleshooting, and repairs
• Provide live remote technical support and / or training to customers as needed using remote / virtual tools such as cellular phone, WebEx, Microsoft Teams, and other similar tools
• Support software, firmware upgrades
• Maintain accurate site records of work performed and site issues
• Contribute to product support procedures, training, troubleshooting guides, and other service documentation
• Educate customers and contractors on basic equipment operation, response, and maintenance.
• Other duties as required to support the product return and technical support process
• Provide after-hours on-call support on a rotation basis
• Communicate effectively and collaborate with authorized service providers and subcontractors in a lead role

Key Knowledge, Skills and Abilities

Required :

Desired :

Education / Experience / Work Environment