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Director, Ticket Operations
Director, Ticket OperationsSporting Kansas City • Kansas City, MO, US
Director, Ticket Operations

Director, Ticket Operations

Sporting Kansas City • Kansas City, MO, US
2 days ago
Job type
  • Full-time
Job description

Director, Ticket Operations

The Director, Ticket Operations will be responsible for the management, fulfillment, and reconciliation of tickets for Sporting Kansas City. This person will aggressively support the Ticket Sales and Service Department with all sales and customer service efforts. This position reports to the Vice President, Ticket Sales & Service. The position is to be a key contributor to multiple departments while ensuring all work is consistent with the Sporting KC brand purpose : "We create memories through personalized experiences with our Club."

Essential Functions

  • Control Sporting Kansas City ticket manifest.
  • Manage the processing of all ticket orders-season tickets, groups and individual game tickets.
  • Maintenance and management of all ticket package, group ticket, hospitality and individual ticket inventory.
  • Provide customers with excellent customer service answering questions and resolutions on ticketing issues.
  • Manage and lead box office game day staff while providing excellent customer service to all fans.
  • Account and database maintenance using ticketing software.
  • Work closely with Sporting Kansas City Finance Department in reconciliation of ticket revenue.
  • Accurately complete all league-related reports concerning ticket sales in a timely manner.
  • Prepare various ticketing reports for Sporting Kansas City management and ownership.
  • Must be able to work all Sporting KC home games, in addition to days, evenings, weekends and holidays.
  • Support Sporting Kansas City's mission, vision and purpose.
  • Represent Sporting Kansas City and its related affiliates in a professional manner at all times.
  • Perform other related tasks as assigned.

Personal Attributes

  • Strong organizational, communications and interpersonal skills.
  • Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
  • Independent judgment to plan, prioritize and organize a diversified workload.
  • Ability to coordinate and lead multiple tasks and projects.
  • Ability to demonstrate poise, tact and diplomacy. Strong teamwork aptitude required.
  • High level of interpersonal skills to handle sensitive, confidential situations and information.
  • Self-motivated and goal-driven.
  • Professional appearance and attitude, as well as ability to work with others.

    • Skills and Experience

  • Minimum of three (3) to five (5) years of experience in the sports ticketing industry.
  • Past experience with Seatgeek / SRO preferred, but not required.
  • Capacity to adapt to the unique and vibrant Kansas City market.
  • Must be able to fluently speak, read, and write in the English language to engage with fans, guests, partners, and other Sporting Kansas City associates.
  • Spanish language fluency preferred, but not required.
  • Proficient in the Microsoft Office Suite.

    • Physical Abilities

  • Required to sit, stand and walk.
  • Use hands operate and feel objects, tools or controls.
  • Reach with hands and arms.
  • Required to talk and hear consistently.
  • Ability to occasionally lift, carry and / or drag up to twenty-five (25) pounds if necessary.
  • Specific vision abilities required.
  • Ability to work non-traditional hours and game days, including evenings, weekends and holidays as necessary.
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    Director Operation • Kansas City, MO, US