Customer Service Representative

Customer Service Representative

Job Category : Operations Requisition Number : FIELD01096 Showing 1 location Job Details

Description

Job Description As a Customer Service Representative, in a call center environment at the corporate office, you will work to support Rug Doctor team members, stores, and consumers with all their Rug Doctor needs.

Your responsibilities will include, but are not limited to, the following :

• Answer inbound phone calls from consumers, store personnel, and fellow employees
• Maintain a high level of world class customer service and professionalism to a wide range of customers
• Ability to work shifts within our business hours, which are 6 : 30 am to midnight Monday to Friday, and 8 am to midnight on the weekend
• Ability to navigate through multiple computer applications with speed and accuracy
• Ability to work with consumers to resolve inquiries around how to rent and use Rug Doctor products
• Assisting our 350+ Field and Canada team members that need assistance from the corporate office
• Ability to adapt to change based on coaching / feedback in order to achieve individual and team performance goals
• Contact stores, prior renters and coordinate return of lost / unreturned machines

Requirements

• Ability to communicate effectively over the phone and by email
• Ability to talk, type and navigate through multiple computer programs simultaneously
• Have a High School Diploma
• Be able to work flexible hours, including extended work days, evenings, weekends, holidays, and overtime as needed
• Be able to pass substance abuse screen and background check

Benefits

• Competitive pay ($13 to $15 an hour)
• Excellent health plans with lots of options that fit your lifestyle
• 401k Matching
• An open, collaborative, and fun new office space in Plano. (Fresh fruit, bicycles, and a food pantry)
• Casual dress and work environment
• Paid Maternity / Paternity / Adoption leave
• Education Reimbursement
• Paid Sick / Vacation time

Rug Doctors success begins and ends with our team members. We are proud to be an equal opportunity employer and applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)