Flagship Operations Director

Job Description

Job Description

About Museum of Ice Cream

Museum of Ice Cream transforms spaces into imaginative, interactive experiences where connection, creativity, and joy take center stage. With ice cream as our playful medium, we design immersive worlds that spark wonder, create community, and leave lasting memories. Our Las Vegas Flagship will be our largest, boldest, and most dynamic location to date.

About the Role

We’re hiring a senior leader to launch and lead our Las Vegas Flagship in 2026, a high-volume, multi-channel flagship experience expected to welcome over half a million guests per year. This is a unique opportunity to lead an eight figure revenue venue with oversight across operations, sales, marketing execution, F&B, retail, and events. You’ll build and manage a team of 150+ with an emphasis on radical hospitality, performance, and best in class hospitality. You oversee the end-to-end P&L, including local community, city relations and a significant on the ground marketing and field team. You also serve as the connective tissue between HQ functions and on-the-ground execution.

You’ll be accountable for delivering best-in-class guest experiences, operational precision, revenue growth, and cultural integrity, all within one of the most high-profile hospitality markets in the country. This is a rare role that blends strategic leadership with real-time ownership of people, systems, and performance. You’ll begin with immersive training at our flagship New York City location, gaining hands-on experience with our people, systems, and brand before stepping into full leadership at your home market.

Key Responsibilities

Operational Leadership

• Own and operate MOIC’s largest, most complex, largest F&B offering and theatrical venue end-to-end
• Build all site-level departments, with direct hiring oversight for GMs, Managers, and key department leads
• Ensure seamless, high-volume execution across daily operations, programming, events, and seasonal activations
• Implement systems, SOPs, and operational infrastructure that scale guest experience and team performance
• Manage labor models, scheduling, and staffing strategy to meet both guest and business needs

Business Performance

Marketing & Brand Execution

Team & Culture Development

Strategic Integration

Success Measures

Requirements

Ready to Apply?

We’re building the biggest, boldest version of MOIC yet — and we’re looking for someone ready to lead it with vision, discipline, and magic. If you’re energized by scale, creativity, and complexity, this might be your dream job.

The salary range for this role is $130,000 - $160,000 USD depending on experience aligned with the needs of the role.

Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.

Benefits