Director of Hotel Operations

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Responsible for the direction of the entire hotel process including, but not limited to, Reservations, Hotel Front Desk, Guest Services, and Concierge Level. Implements and follows through with new policies and procedures creating business yield for the hotel.

• Plans and reviews all details of the hotel.
• Determines hotel occupancy and pricing strategies to achieve the highest level of customer satisfaction.
• Makes sure hotel is operating at maximum efficiency and customer satisfaction.
• Establishes hotel financial plans including departmental operating plans and capital plans, establishing strategies to achieve financial goals, participating in marketing decisions regarding the hotel and implementing those strategies.
• Works with multiple departments and properties sharing a common goal to gain customers and ensures their loyalty to the company.
• Develop strategies to improve upon the hotel guests’ satisfaction in order to produce revenue.
• Other duties as assigned by management.

Qualifications

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.