Office Manager - Final Mile

NXTPoint Logistics Position

This position is responsible for managing the relationships and correspondence between the Customer (GE), Operations, Independent Contractors, and our Customers Customer Service Department. Position will assist Home Delivery Administration and Operations in carrying out their duties to complete the GE processes and procedures.

Must understand and support the company's written Mission Statement, Philosophy Statement, Value Statement, Vision, and Strategy.

Essential Duties & Responsibilities :

• Manages the office and provides escalated services to our Customers.
• Trains, develops and oversees staff and performance.
• Provides oversight on operational issues which produce interaction or friction with the office staff to ensure a smooth flow of process from delivery to invoicing.
• Manages the vendor selection, relationship and communication.
• Accounts for office related costs and expenditures and is held responsible for ensuring effective cost control and management.
• Ensure that practices, policies and procedures are enforced and consistently implemented.
• Provide for the protection, maintenance, safety, security, and custody of company assets, assuring careful and diligent use thereof.
• Implement and enforce company policies, standards, and procedures. Promote and espouse the company mission statement.
• Monitoring Quality Control Scores and addressing scores with Independent Contractors.
• Supervise the work of employees and subordinates.
• Initiate measures to lower work place expenses without compromising the quality of services provided.
• Other duties and tasks as assigned.

Education and Experience :

High school diploma, GED, or equivalent required. Some college preferred, but not required. Minimum of two (2) years' experience in customer service, warehousing, transportation or related field required. Must have a valid driver's license. Supervisory experience preferred. Bilingual in Spanish preferred.

Knowledge, Skills, and Abilities :

Intermediate working knowledge of Microsoft Excel, Outlook, Word and other MS Office products. Ability to work in a team environment and demonstrate flexibility and patience. Good organization, communication and problem-solving skills. Ability to multi-task and manage time effectively. Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately. Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.

Physical Demands and Working Conditions :

Work is primarily performed in a climate controlled environment. Requires sitting, walking, and standing. Work performed requires the use of hands to control or feel objects and will utilize repetitive movements when entering data. Requires the use of clear speech communicated to others and understanding the speech of another person. Requires the ability to see details of objects within close range.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.