Support DevOps Engineer

Are you a passionate individual who wants to help shape the future of biometric identity?

At TECH5 USA, we are revolutionizing identity management with AI-driven biometric solutions designed to enhance public safety and digital identity verification. As part of our team, you’ll work alongside industry experts to assist in developing cutting-edge technologies that empower law enforcement agencies and governments worldwide.

We are dedicated to continuous innovation, investing in advanced biometric research. Our AI / ML-powered matching algorithms—ranked among the fastest by NIST—enable law enforcement to quickly and accurately identify suspects, track fugitives, and solve crimes.

TECH5 is leading the way in secure digital identity solutions, pioneering advancements such as biometric-based cryptographic keys, offline multifactor authentication, and revocable biometrics for privacy-centric identity verification.

From mobile biometric capture for field officers to digital credential issuance and authentication, our in-house technology delivers unmatched speed, accuracy, and security.

Join us in shaping the future of biometrics and digital identity, driving innovation that enhances both public safety and secure identity management.

As a remote / work-from-home  Support DevOps Engineer you are responsible for the deployment and operational oversight of, and providing user support for, customer production environments for TECH5 USA’s Software-as-a-Service (SaaS) product offerings including AWS GovCloud environments and the physical user systems located at customer sites.  In filling this role, you will work with Engineering DevOps and other internal teams to create environmental and security requirements and will be responsible for the implementation and on-going operational improvement and management of customer-facing production environments.

TECH5 USA maintains a small number of legacy on-premises deployments, and this role includes support of services and infrastructures considered as “classic IT infrastructure”.   These legacy servers and user station hardware for both the SaaS and legacy environments require personnel in this job to have knowledge of, and experience with, troubleshooting and supporting personal computer systems.

There may be occasional on-site support required, which means preference will be given to applicants in the metro Phoenix area, followed by within the state of Arizona, and finally in the surrounding states in the Mountain time zone.

Primary Job Duties :

• Communicates with internal teams and customers to plan and review implementation status.
• Owns and maintains GitHub Actions through multiple repositories, incorporating scanning and testing of environments and deployments.
• Deploys and maintains customer environments on AWS ECS, troubleshoot issues, and implement operational tooling and dashboards for increased availability and improved management.
• Develops monitoring, logging, and alerting systems to ensure high-availability and reliability.
• Implements containerized environment using Docker.
• Automates systemic tasks and operational workflows.
• Collaborates with Engineering to streamline on-going code deployment procedures.
• Creates repeatable processes and templates for the implementation of customer projects.
• Ensures production-environment compliance with security policies and controls, and audit requirements and reporting.
• Mentors support personnel while promoting a culture of continuous improvement, knowledge sharing, and collaboration.
• Evaluates and recommends DevOps tools, frameworks, and practices to continually improve operational processes and efficiency.
• Submits to and passes enhanced criminal and background checks conducted by individual customers utilizing their requirements to be cleared.
• Requires participation in a 24x7 on-call shift rotation and may require travel up to 5%.
• Receives and responds to customer support requests during work hours.
• Completes annual security training and adhere to TECH5 USA’s security policies and procedures; notifies IT with any suspicious emails or other activity.
• Uses remote support tools and knowledge to assist in resolving customer hardware issues.
• Performs other job-related duties and responsibilities as may be defined or assigned from time to time.

Experience / Education :

Skills :

With TECH5 USA, you’ll be working 100% remote while interacting with colleagues who are committed to working together in achieving success and extraordinary customer satisfaction.  We are a transparent team. We believe our team is our greatest asset.   If you’re looking to be a part of an exciting, fast-paced, team-driven environment, TECH5 USA is the place for you.

We offer benefits designed for you :

The salary range for this role is $55,000 to $75,000.  Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. TECH5 USA complies with all minimum wage laws as applicable.

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that TECH5 USA is not able to provide visa sponsorship for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Equal Opportunity Employer