Associate Director Patient Support Services

Position Summary :

The Associate Director Market Access is responsible for shaping and advancing Acadias Patient Support Services and access initiatives across the neuropsychiatric portfolio. This individual drives the development of access strategies, support programs, and customer facing resources that reduce barriers to treatment and strengthen engagement with health care professionals and patients.

In this highly visible role, the Associate Director partners closely with Brand Marketing, Access and Reimbursement, Field Access, Distribution, and Patient Advocacy to ensure a cohesive and customer centered experience. They lead the evolution of hub processes, access services messaging, digital and print materials, copay and sample program strategy, and training to support effective pull through in the field.

Leveraging deep knowledge of the specialty access landscape and the unique needs within neuropsychiatry, this leader identifies insights, develops key initiatives, and ensures executional excellence across all programs. The Associate Director is accountable for driving measurable impact, optimizing operations, elevating service quality, and delivering innovative solutions that support both patients and providers.

Primary Responsibilities :

• Partners with Patient Support Services Directors to evolve and improve services & execute on hub and other PSS strategies focused on neuropsychiatric support.
• Collaborates with internal partners on relevant market research and lead PSS projects to refine strategies to help generate insights to create / optimize programs that better meet healthcare professionals (HCP) and patient needs in neuropsychiatry.
• Helps lead the planning, development and implementation of access marketing strategies, programs, tactics and messaging by :

Ensuring access services marketing plan and execution align with Brand Marketing and Access & Reimbursement strategies.

Education / Skills / Experience

Physical Requirements :

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment and independently from remote locations. Employee must occasionally lift and / or move up to 20 pounds. Travel by car or airplane independently up to 30% of the time to attend conferences, meetings, and the corporate head office.

In addition to a competitive base salary, this position is also eligible for discretionary bonus and equity awards based on factors such as individual and organizational performance. Actual amounts will vary depending on experience, performance, and location.

Salary Range

$163,800 — $204,700 USD

What we offer US-based Employees :

EEO Statement (US-based Employees) : Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in the exact way they are described in job postings. We are committed to building a diverse, equitable, inclusive, and innovative company, and we are looking for the BEST candidate for the job. That candidate may be one who comes from a less traditional background or may meet the qualifications in a different way. We strongly encourage you to apply, especially if the reason you are the best candidate isnt exactly what we describe here.

It is the policy of Acadia to provide equal employment opportunities to all employees and employment applicants without regard to considerations of race, including related to hairstyle, color, religion or religious creed, sexual orientation, gender, gender identity, gender expression, gender transition, country of origin, ancestry, citizenship, age, physical or mental disability, genetic information, legally-protected medical condition or information, marital status, domestic partner status, family care status, military caregiver status, veteran or military status (including reserve status, National Guard status, and military service or obligation), status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, or any basis protected under federal, state or local law.

As an equal opportunity employer, Acadia is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. Furthermore, you may request additional support if you are unable or limited in your ability to use or access Acadias career website due to your disability, along with any accommodations throughout the interview process. To request or inquire about your reasonable accommodation, please complete our  Reasonable Accommodation Request Form  or contact us at  talentacquisition@acadia-pharm.com  or  858-261-2923 .

Please note that reasonable accommodations granted throughout the recruiting process are not guaranteed to be the same accommodations given if hired. A new request will need to be submitted for any ADA accommodations after starting employment.

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Notice to Search Firms / Third-Party Recruitment Agencies (Recruiters) : The Talent Acquisition team manages the recruitment and employment process for Acadia Pharmaceuticals Inc. (Acadia). Acadia does not accept resumes from recruiters or search firms without an executed search agreement in place. Resumes sent to Acadia employees in the absence of an executed search agreement will not obligate Acadia in any way with respect to the future employment of those individuals or potential remuneration to any recruiter or search firm. Candidates should never be submitted directly to our hiring managers or employees.