Customer Service Representative

Job Description

The Customer Service Representative is a key member of our team, responsible for providing exceptional customer service and communication to healthcare providers, patients, and internal stakeholders. This role ensures the accurate coordination and scheduling of initial and refill shipments of specialty medications, contributing directly to patient care and satisfaction.

Key Responsibilities :

Answer incoming calls and provide clear, accurate information to patients and healthcare providers.

Initiate outbound calls to patients to gather necessary information for prescription coordination.

Schedule and confirm medication deliveries with precision and attention to detail.

Maintain accurate and complete patient records in compliance with HIPAA and other applicable regulations.

Demonstrate initiative and a proactive approach to daily tasks and problem-solving.

Collaborate effectively with internal teams to ensure seamless service delivery.

Perform other duties as assigned to support departmental goals.

Follow all HIPAA and applicable government regulations.

Qualifications :

High school diploma or equivalent required.

1–3 years of experience in a customer service or call center environment preferred.

Strong telephone communication skills and a customer-first mindset.

Minimum typing speed of 35 WPM.

Familiarity with HIPAA regulations and compliance standards.

Physical Requirements :

Professional office environment.

Ability to sit, stand, walk, and reach outward frequently.

Must be able to push / pull and lift / carry up to 50 lbs.