Product Support Specialist

A company is looking for a Product Support Specialist, US EST.

Key Responsibilities

Triage incoming issues and requests, ensuring timely resolution or appropriate delegation

Provide accurate and timely technical product support to clients and their customers

Engage with cross-functional teams to advocate for customer needs and contribute to public-facing documentation

Required Qualifications

Bachelor's degree from an accredited university or equivalent work experience

1-2 years of customer-facing technical support experience, preferably in B2B or SaaS

1-2 years of technical writing experience, particularly in public-facing documentation

Experience using Zendesk or equivalent ticketing system

Adept within MacOS and Google Workspace environments