Floor Manager
Job Description
While growing we have maintained our commitment to providing the best quality, value and service, and are looking for like-minded FLOOR MANAGERS with a minimum of 3 years’ management experience in food / retail, grocery, or similar role to join our store management team for our NYC store locations!
Summary
Our Floor Manager are responsible for overall supervision of our retail specialty store including opening / closing of store, ordering, receiving, set-up and breakdown, store maintenance, controlling cash, managing labor, managing product inventory / waste, managing and delivering exceptional guest service, and management / development of staff.
Responsibilities
- Track, analyze and take action with guidance from Store Manager to improve store performance
- Monitor, identify, and resolve issues on store maintenance, safety, cleanliness, and sanitation.
- Uphold standards and enforce Company policies and procedures following proper guidelines.
- Oversee and monitor handling of cash, safe, registers, and POS transactions.
- Focus on guest satisfaction and needs while ensuring employees provide superior service through best practices
- Verify and direct each departments ordering / receiving processes.
- Control of waste and returns
- Manage daily labor and scheduling for the departments.
- Maintain a working relationship with executives, peers, supervisors, suppliers and customers.
- Drive results through motivation, team building and follow up of staff members.
- In addition, other duties as required for business / operational needs
Requirements
- Must possess a minimum of 3 years’ management / supervisory experience in a food / grocery or retail operation
- Prior experience managing a team within a multi-department operation
- Proficient knowledge and understanding of food and beverage
- Exceptional guest service skills
- Excellent oral and written communication skills
- Expertise in health, food safety & sanitation procedures (Dept of Health / Dept of agriculture experience is a plus)
- Coaching and staff development experience
- Knowledge and ability to operate basic kitchen equipment
- Excellent interpersonal, time management, and organizational skills
- Ability to work flexible schedule including nights, holidays, weekends.
- Must be willing to travel to different store locations to meet the demands of the business
- Must be able to meet physical demands of position including : standing for extended periods of time, bending, pulling, pushing, carrying up to 50 pounds, etc.
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