Customer Success Specialist

Customer Success Specialist

We are looking for a motivated and dynamic Customer Success Specialist to join our team in Cornelius, North Carolina. In this role, you will focus on building strong relationships with businesses, promoting exclusive wireless solutions, and driving customer success. This is a long-term contract opportunity in the telecom services industry, ideal for someone who thrives in a fast-paced and results-driven environment.

Responsibilities :

• Conduct 3050 outbound calls daily to engage with businesses across various industries, including insurance, automotive, logistics, and delivery operations.
• Present and promote exclusive wireless rate plans and mobility solutions from major carriers to decision-makers.
• Identify and evaluate leads, ensuring they meet criteria for follow-up by the sales team.
• Schedule and coordinate appointments for the sales team to close deals with prospects who meet the necessary criteria.
• Maintain accurate records of outreach activities and progress using company-provided tools and systems.
• Meet or exceed daily and weekly goals for outreach and lead generation.
• Collaborate with the sales team to ensure seamless handoffs and effective communication.
• Stay up-to-date with industry trends and product offerings to provide accurate and compelling information to clients.
• Address connectivity issues and provide solutions to enhance the customer experience.

Requirements :

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.