Customer Service Representative (Bilingual)

Job Description

Job Description

Overview

CTG is seeking to fill a Customer Service Representative (Bilingual) opening for our client in Boca Raton, FL.

Location : Boca Raton, FL

Duration : Ongoing contract

Duties :

Provide exceptional bilingual (Spanish / English) customer service, including verbal, nonverbal, and written communication, in line with agreed quality standards.

Understand customer needs and determine appropriate action following Standard Operating Procedures (SOPs) and policies.

Maintain accurate records of customer interactions and transactions, including new account registrations, inquiries, complaints, comments, and actions taken.

Process and administer existing accounts (e.g., add vehicles, change addresses).

Contact customers to respond to inquiries or provide updates on investigations.

Escalate unresolved customer grievances to appropriate team members or departments.

Process payments and set up recurring payments over the phone.

Provide information about products, services, order status, or grievances via telephone or in person.

Review vehicle passage images to accurately identify and classify.

Process Penalty Charge Notices, Appeals, and Representations as part of enforcement services.

Contribute to department targets by achieving Key Performance Indicators (KPIs).

Perform other duties as assigned.

Skills :

Must be fluent in Spanish and English (verbal and written).

Strong communication skills, with the ability to actively listen and empathize with customers.

Computer proficiency, including Microsoft Office.

Ability to adapt to change, work collaboratively in a team environment, and remain results-driven.

Experience :

6 months – 1 year of customer service experience required.

Previous call center experience preferred.

Education :

High School Diploma or GED required.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply :

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Nicole Shaw at Nicole.Shaw@ctg.com . Kindly forward this to any other interested parties. Thank you!