Operations Manager

Role : Operations Manager

Reports to : COO / CFO

WHO WE ARE :

At tomboyx, we believe that everyone in every body should feel awesome in their underwear. Our brand, like our customers, transcends stereotypes to amplify a person who strives to live every day as their authentic self. This is true for our team and our company culture. We are dedicated, driven and continuing to scale. The team is committed to fast growth and abundant success. If you have the passion and capacity to go all in with us, please apply.

THE POSITION :

tomboyx is seeking an Operations Manager to join our team. This role is responsible for importing our products, inventory control and accuracy at our third-party logistics center (3PL), timely & efficient outbound shipping, and will work closely with Product, Creative, and Finance teams to ensure timely arrivals, efficient operations and accurate reporting. Critical thinking, attention to detail, and excellent communication skills are required.

RESPONSIBILITIES :

• Warehouse & Outbound Management
• Manage & liaison with warehouse & fulfillment center for business needs.
• Manage 3PL performance against defined KPIs and metrics.
• Identify and execute ideas to drive efficiencies and cost savings in the warehouse & outbound logistics.
• Monitor order & data flow across integrated systems ensuring cross-platform accuracy.
• Planning and volume forecasting with 3PL team.
• Periodic on-site engagement with 3PL team.
• Ensure smooth and efficient order processing, fulfillment and shipping, meeting or exceeding customer expectations and SLAs.
• Serve as primary escalation point for operational issues and crisis management.
• Inbound Logistics Management
• Develop & execute strategies to optimize inventory flow from factory to 3PL.
• Develop & execute strategies to maintain and expand gross margin through cost optimization considering landed costs basis
• Point person for freight forwarders & relationship management.
• Manage inbound performance against defined KPIs and metrics.
• Coordinate and communicate inbound shipments to ensure clarity & accuracy in the cross-functional go-to-market processes and product launches.
• Partner with the technology & analytics teams to leverage solutions for process optimization, data analysis, and reporting

WHO YOU ARE :

The ideal candidate highly analytical and a communicator. Capable of taking an ownership mindset regarding the care and movement of our product. You must be an expert in excel and a problem solver for research and root cause analysis. Possess a systems and process mindset to drive efficiency and reliability in business performance.

REQUIREMENTS :

WHAT WE OFFER :

Job Type : Full-time, Greater Seattle Area, hybrid

tomboyx Values

(the way we work is guided by the following values)

Accountability

We show up fully, hold ourselves accountable, and lead with our most authentic selves.

Fearlessness

We're brave, curious, and willing to dare greatly. We're empowered and encouraged to take the wheel, experiment, and make mistakes in order to learn and grow.

Diversity

We champion diversity and inclusion; everyone is welcome and appreciated. We celebrate our differences, foster a sense of belonging, and show our commitment through our words and actions.

Trust

Our connections are grounded in trust, transparency, and respect. We're honest, open-minded, and we listen actively. We foster radical candor and clarity as kindness.

Unity

We are individuals driven by a true north : to build a more equal and progressive world. Our perspective grows and evolves in pursuit of this shared purpose.

tomboyx is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.